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Terms & Conditions

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1. INTRODUCTION

Welcome to Fixorix ("we," "our," "us"). By downloading, accessing, or using the Fixorix mobile application ("App") and website (www.fixorix.in), you agree to be bound by these Terms and Conditions ("Terms").

Fixorix is a Kerala-based service platform that connects users with verified professionals for home maintenance, agricultural drone services, equipment rental with operator, and corporate facility management. These Terms govern your use of our platform and services across India.

Please read these Terms carefully before using our App or services. By creating an account, booking a service, or accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our App or services.

For any questions regarding these Terms, contact us at:
📞 +91 9778076007
📧 support@fixorix.in
📍 Kochi, Kerala, India

  • 2. USER AGREEMENT

    2.1 Account Creation
    To access Fixorix services, you must create an account. You agree to:
    • Provide accurate, current, and complete information
    • Maintain and update your information promptly
    • Keep your login credentials secure and confidential
    • Not share your account with others
    • Not create multiple accounts

    2.2 Account Responsibility
    You are solely responsible for all activities under your account. Notify us immediately at support@fixorix.in if you suspect unauthorized use.

    2.3 User Eligibility
    By using Fixorix, you confirm that:
    • You are at least 18 years of age
    • You have the legal capacity to enter into this agreement
    • You are not located in a jurisdiction where our services are prohibited
    • You will comply with all applicable laws

    2.4 Accurate Information
    You agree to provide accurate information when:
    • Creating your account
    • Booking services
    • Providing service location
    • Making payments
    • Communicating with service professionals

    2.5 Prohibited Activities
    You agree NOT to:
    • Misuse our platform for fraudulent purposes
    • Harass or abuse service professionals
    • Provide false feedback or ratings
    • Use the platform for illegal activities
    • Attempt to circumvent our booking system
    • Reverse engineer our application

    2.6 Communication Consent
    By creating an account, you consent to receive:
    • Service updates via SMS, WhatsApp, and email
    • Promotional communications (opt-out available)
    • Important notices about your account
    • Customer support communications

    2.7 Account Termination
    Fixorix reserves the right to suspend or terminate accounts that violate these terms without prior notice.

    For account-related issues: support@fixorix.in | +91 9778076007

  • 3. SERVICE DESCRIPTION

    Fixorix provides on-demand access to verified service professionals across Kerala:

    🏠 HOME SERVICES
    • Plumbing: Tap repair, leakage fixing, bathroom installation
    • Electrical: Wiring, switchboard repair, fan installation
    • Carpentry: Furniture repair, door fixing, modular work
    • Waterproofing: Terrace leakage repair, dampness treatment
    • Painting: Interior, exterior, texture painting
    • AC Service: Repair, gas refill, maintenance
    • Cleaning: Home deep cleaning, office cleaning, sanitization

    🚜 AGRICULTURAL SERVICES
    • Drone Spraying: Pesticide application, fertilizer spreading
    • Crop Mapping: NDVI analysis, health monitoring
    • Soil Testing: Nutrient analysis for better yield
    • Farm Equipment: Power tiller rental with operator

    ⚡ RENT WITH OPERATOR (UNIQUE)
    • Construction: Concrete mixer, scaffolding, tile cutter
    • Industrial: Generator, pressure washer, welding machine
    • Electrical: Wall chaser for wiring grooves
    • All equipment delivered with trained operator

    🏢 CORPORATE AMC
    • Office maintenance contracts
    • Factory and industrial maintenance
    • Hospital and healthcare facility management
    • Hotel and resort maintenance

    All services include free inspection and 6-month warranty.

  • 4. PAYMENT TERMS

    4.1 Pricing Structure
    Fixorix offers transparent pricing for all services:
    • Service prices are displayed before booking confirmation
    • Final price may vary based on job complexity and materials required
    • Any additional charges will be communicated and approved before work begins
    • All prices include applicable taxes (GST)

    4.2 Payment Methods
    We accept multiple payment options:
    • UPI (Google Pay, PhonePe, Paytm, BHIM)
    • Credit Cards / Debit Cards
    • Net Banking
    • Digital Wallets
    • Cash on completion (for eligible services)
    • Fixorix Wallet / Credits (if applicable)

    4.3 Payment Timeline
    • Full payment is required upon service completion
    • For high-value services (above ₹5,000), partial advance may be required
    • Advance amounts are non-refundable once work has commenced
    • Material costs may require separate advance payment

    4.4 Service Charges
    • Platform convenience fee (if applicable) will be displayed before booking
    • Emergency service charges apply for 24/7 urgent bookings
    • Late-night service charges (10 PM – 6 AM) may apply

    4.5 Cancellation & Refunds
    • Cancellation before technician dispatch: Full refund
    • Cancellation after technician dispatched: 50% refund
    • Cancellation after work started: No refund
    • Refunds processed within 5-7 working days to original payment source

    4.6 Disputes
    For payment disputes, contact us within 7 days at payments@fixorix.in with:
    • Booking ID
    • Transaction details
    • Description of issue

    4.7 Security
    • All payments are processed through secure, PCI-DSS compliant gateways
    • Fixorix does not store your card or banking details
    • OTP verification required for all online transactions

    For payment assistance: +91 9778076007 | payments@fixorix.in

  • 5. USER RESPONSIBILITIES

    5.1 Accurate Information
    You agree to provide accurate and complete information when:
    • Creating your account
    • Booking services
    • Describing the service requirement
    • Providing service location details
    • Sharing contact information

    5.2 Service Access
    You are responsible for:
    • Ensuring safe access to the service location
    • Providing clear instructions to reach your premises
    • Being present or arranging access during the scheduled time
    • Securing pets and vulnerable items before technician arrival
    • Informing us of any safety hazards at the location

    5.3 Communication
    You agree to:
    • Respond promptly to our calls and messages
    • Confirm appointments within the requested timeframe
    • Notify us at least 2 hours in advance if you need to reschedule
    • Provide feedback after service completion

    5.4 Conduct
    You agree to:
    • Treat service professionals with respect and dignity
    • Not engage in abusive, threatening, or inappropriate behavior
    • Not request services outside our terms of use
    • Not manipulate ratings or reviews

    5.5 Payment Obligations
    You are responsible for:
    • Making timely payments as agreed
    • Paying for additional work requested during service
    • Covering material costs if you approve purchase
    • Settling any outstanding dues before future bookings

    5.6 Property Safety
    You agree to:
    • Secure valuable items before service
    • Inform technicians of any fragile or sensitive items
    • Verify work completion before making final payment
    • Report any concerns immediately

    5.7 Cancellation Policy
    If you need to cancel:
    • Free cancellation up to 2 hours before scheduled time
    • Late cancellation (within 2 hours) may incur a fee
    • Repeated last-minute cancellations may affect your account

    5.8 Feedback
    You agree to provide honest feedback to help us improve. False or malicious reviews may result in account action.

    For assistance: support@fixorix.in | +91 9778076007

  • 6. PRIVACY POLICY

    YOUR PRIVACY MATTERS TO US

    📱 INFORMATION WE COLLECT
    • Name, phone, email, address
    • Service history and photos
    • Payment transaction details (no card storage)
    • Device and usage data

    🔒 HOW WE USE IT
    • To provide and improve services
    • To process payments
    • To communicate with you
    • To ensure safety and prevent fraud

    🤝 INFORMATION SHARING
    We share data only with:
    • Technicians assigned to your job
    • Payment processors
    • Legal authorities when required

    We NEVER sell your personal information.

    🛡️ SECURITY
    • Encrypted data transmission
    • Secure servers
    • Regular security audits

    ✅ YOUR RIGHTS
    Access • Correct • Delete • Opt-out

    📞 Questions? privacy@fixorix.in | +91 9778076007

7. LIMITATION ON LIABILITY

⚖️ OUR LIABILITY TO YOU

Fixorix acts as a marketplace connecting you with independent service professionals. We are not directly responsible for the services provided.

LIMITATIONS
• We are not liable for indirect, incidental, or consequential damages
• Our maximum liability is limited to the amount you paid for the specific service
• We are not responsible for third-party websites or services

SERVICE QUALITY
• Service professionals are independent contractors
• We do not guarantee specific results
• Warranty claims limited to our published policy

FORCE MAJEURE
We are not liable for delays caused by:
• Natural disasters
• Government actions
• Strikes or unrest
• Technical failures beyond our control

AS-IS SERVICE
Our platform is provided "AS IS" without warranties of any kind.

This limitation is an essential part of our agreement with you.

📞 Questions? legal@fixorix.in | +91 9778076007

8. REVISIONS TO OUR TERMS & CONDITIONS

Fixorix may update these Terms from time to time. Here's what you need to know:

📢 WHEN WE UPDATE
• We may modify Terms at any time
• Changes effective immediately upon posting
• Material changes notified in advance

🔔 HOW WE NOTIFY YOU
• In-app notifications
• Email to registered address
• SMS to registered mobile
• Website notice

✅ YOUR ACCEPTANCE
Continuing to use Fixorix after changes means you accept the updated Terms.

📅 CHECK UPDATES
Visit www.fixorix.in/terms for the latest version.

❌ IF YOU DISAGREE
Stop using our services immediately.

📞 Questions? legal@fixorix.in | +91 9778076007